Frequently Asked Questions

1. Is my Personal Information kept private?
  • Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation.
  • For more information, please read our Privacy Policy in full.
 2. What Payment Methods does OnlyBrands accept?
  • We accept American Express, Visa, MasterCard, Apple Pay and G Pay
  • If you pay via PayPal, you can pay with many other cards including Discover, JCB, Diner's Club and EnRout.
3. Is it safe to use my Credit Card at OnlyBrands?
  • Yes, ONLYBRANDS is 100% safe and secure.
  • For your protection, all orders go through a rigorous fraud-checking process.
4. How will I know if you have received my Order?
  • After you place your order, you will receive an email acknowledging your order has been received.
  • This does not mean that we have confirmed your order - only after your credit-card details have been approved, the delivery address has been verified and the items located - will your order be accepted, and the items shipped.
  • At this point you will receive a second email from us confirming your order.
  • If any of the items you have ordered are unavailable from our warehouse, you will be quickly informed of the out-of-stock items and your payment for these items will be refunded via the payment method you used.
5.  When will I receive my Order?
  • Most orders are delivered via the major global shipping partners, including DHL, FedEx, and UPS.
  • The specific courier company used may vary depending on your location.
  • The actual delivery time will depend on the third-party suppliers and their courier accounts.
  • In most cases, however, you will receive our item within 7 business days.
  • For more details, please see our Shipping & Delivery page.
6.  Am I able to Track my Order?
  • Yes. When we dispatch your order for delivery you will receive a unique tracking number by email.
  • Once in receipt of this tracking number you can check the status of your shipment.
7.  Can I Exchange my Order?
  • If you would like to exchange one item for another, you must first return the original item and then place a new order.
  • You will be refunded for the original item in accordance with our usual Returns Policy.
 8.  How do I Return an Item?
  • You have up to 30 days to return an item, however you must request your returns number within 14 days.
  • For full details on the returns process, see our Returns page
9.  Do I have to Pay Duty and Import Charges?
  • All international packages may be subject to duties and taxes and are the customer's responsibility.
  • The limits for duty-free packages are established by your local customs authorities.
  • Please check your local customs website for more information.